Client Agreement ~ T&C's ~ Privacy Policy
Our Privacy Policy Protecting You

This privacy policy sets out how we use and protect any information that you give when you use this website, social or our other online media. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page yet one can still be assured of total privacy. Please feel free to check this page from time to time to ensure that you are happy with any changes.

What we may collect
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

  • We may use the information to improve our products and services.
  • We may periodically send promotional or (DIY/Q&A infomercial) emails about new products, special offers, Industry news or other information which we think you may find interesting using the email address which you have provided.
  • It is very rare yet from time to time, we may also use your information to contact you as we have had communication, inquiry, business or other contact from you in the past or we may send “we are coming your way”, product or service updates, C19, delay or market research purpose communications. We may contact you by email, phone, fax or mail. We may use the information to customise the website and product lines according to your interests.
  • Upon using our online channels or communications you opt in to receive information and at anytime you dont want to receive information from us simply send us an email with “Unsubscribe” in the subject line
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies, page tracking and Google Analytics
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
  • if you notify us or have previously agreed with us using your personal information for direct marketing purposes, you may change your mind opting in or opting out at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We or our affiliates may use your personal information to send you promotional information about third parties which we think you may find interesting yet you may still opt out at anytime.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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Softfallguys National Softfallguys National
Softfallguys National Softfallguys National
Softfallguys National Softfallguys National